TERMS AND CONDITIONS
BURNOUT S.O.S INTENSIVE SESSION
The terms and conditions below apply to the BURNOUT S.O.S INTENSIVE SESSION (the "Intensive Session") provided by Renée Janes-Reid via Renée Rising (the "Service Provider") to any individual (the "Client") and act as the contract for the Service to be provided.
In these terms,, “me” / “I” /"Renée"/Service Provider" means Renée Rising, and “you” / “your” / “yours” means you, the Client.
In return for the fees payable by the Client, the Service Provider agrees to provide the Intensive Session as described below and in accordance with the terms and conditions set out in this document. The Client agrees to pay fees for the Intensive Session according to the terms and conditions set out below.
Both the Service Provider and the Client acknowledge and agree that they are at least 18 years old and legally capable of entering into binding contracts.
Purchasing this Intensive Session from the Service Provider constitutes acceptance of these terms. These terms shall not be varied in any way whatsoever unless agreed in advance in writing by both parties.
SERVICE AND DELIVERABLES
The Intensive Session includes:
One (1) 90-minute, private coaching session that will take place via Zoom video chat (unless otherwise arranged) between the Service Provider and the Client.
The fee for the Intensive Session will be charged in the amount of $197 CAD.
EXPECTATIONS OF CLIENT
You, the Client:
Take full responsibility for entering your personal information correctly online, checking your email (including any junk or spam folders) for any correspondence you may receive from the Service Provider and responding if and as requested, and for noting the time zone you are booking in so as to avoid scheduling conflicts.
Will attend the Intensive Session on time and ready to work together.
Will remain respectful of and open to ideas and feedback.
Are going be asked probing questions about your personal and professional goals and interests which you must be prepared to answer honestly and fully.
Take full responsibility for any actions, reporting, deadlines, or any other follow-through regarding what is discussed during the Intensive Session and understand that specific results are not implied or guaranteed as a result of the work done together before, during, or after the Intensive Session.
EXPECTATIONS OF SERVICE PROVIDER
I, the Service Provider:
Will respectfully listen to you, the Client, to understand your goals and desires and work within them as much as possible.
Will not provide information or advice that I do not believe in or that I would not personally follow.
Will not knowingly misrepresent my knowledge or expertise; will be transparent regarding my experience, education, and other qualifications.
Will honour all agreements with you including providing the services outlined in this document, contracts, scheduling, and assigned tasks.
Will hold all personal information and discussions with you in the strictest confidence, except where doing so may cause harm to others.
RESCHEDULING, CANCELLATION, AND REFUNDS
The Intensive Session is scheduled online and confirmed via email, and these terms, this schedule, and confirmation are binding whether or not you reply to them specifically.
I will meet you via video chat at the scheduled start time to begin the Intensive Session. If you do not show up at the scheduled time, you will have 20 minutes after the scheduled start time to arrive or the Intensive Session and any fees paid will be forfeited. If you arrive late but before 20 minutes have elapsed, the Intensive Session will still end at the scheduled time and will not be extended.
If you need to reschedule or cancel your Intensive Session, please provide at least 24 hours written notice via email OR by cancelling online.
For cancellations, no refunds will be given unless 24 hours written notice via email has been given OR by cancelling online.
Only fees for a Intensive Session that has not taken place but which has been paid for will be returned, subject to the cancellation policy above; there are no refunds for an Intensive Session that was started and not concluded or an Intensive Session which has already occurred.
If Client is eligible for a refund, all monies that need to be returned will be done so via Stripe, less any fees charged by Stripe for transferring or processing.
In very exceptional circumstances, I may need to reschedule the Intensive Session; in these instances I will notify you in writing via email at least 24 hours in advance of the session and use reasonable means to provide a mutually satisfactory alternative time.
In order for us to work together with integrity, it’s important for us to agree to hold all of our conversations in strict confidence. Therefore, you and I agree to never share the following information with others unless mutually agreed upon in writing:
Personal, financial or employment information, including earnings, goals, etc.
Proprietary business information or processes
Business strategies and techniques
Any recorded conversations, whether video, audio, or transcribed
Any documentation related to our session, such as pre- and post-session notes, questionnaires, task lists, templates, forms, worksheets, etc.
Confidential information does not include information that:
Is generally known to the public or within the Service Provider or Client's industry
I am required by law to disclose
You, the Client, understand that no part of the Intensive Session is to be used as a substitute for professional advice by legal, financial, medical, or other qualified professionals and will seek independent professional guidance for such matters.
The plans, advice, ideas, and materials provided by me do not guarantee specific outcomes. You are an adult capable of and responsible for making your own decisions. You agree, therefore, to hold the Service Provider (Renée Janes-Reid and/or Renée Rising) free of any liability and responsibility from and against any and all suits, proceedings, claims, losses, and damages (including legal fees) for adverse reactions experienced as a result of any outcomes following the Intensive Session.
You have and accept sole responsibility for any decisions and actions you may or may not make before, during, or following the Intensive Session and Renée Rising accepts no liability for your actions.